Survey on Hotel Reputation Management Subscribr

I would like to share with you this Survey about Hotel Reputation Management for an study I would like to publish at Turismo 2.0

All participants of this survey are given the oportunity to receive the results when we close it.

I understand it will be good a material to analyze and determine the point of view of the industry about customer reviews.

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Europe’s Best SEO Contest Subscribr

My friend and fellow Blogger Hotelier Javier Garcia has informed me about the SEO contest recently launched by his company, Magic Costa Blanca Hotels.

Because of the success of the first edition of the search engine ranking contest, we decided to give our support to the SEO community once again. And this year, we go beyond Spain. This year, we’re also looking for the best SEO in seven other european countries in Europe’s most international SEO contest.

From Benidorm, presenting EUROPE’S BEST SEO Contest. The EUROPE’S BEST SEO Contest is an initiative of the Hoteles Magic Costa Blanca group in Benidorm.

The Magic Costa Blanca group wishes to celebrate the arrival of summer by creating an ambitious contest that celebrates the town of Benidorm which is a true mixture of cultures.

The goal is to make SEO widespread and to make Internet ranking more popular in Europe. Feel like joining in? What’s most important is to have fun, to learn and to enjoy the summer participating in this challenge. We dare you!

A day at the races Subscribr

90% occupancy is what the city of Barcelona got for this weekend. I’m sure hoteliers are happy with this, but I think occupancy was even higher for past editions of the GP Spain of Formula 1

I had the opportuity to assist and to experience the emotions of this event. I was so excited about t, that decided to share some pictures.

I hope you enjoy them as much as I did.

Alonso con Hamilton detrás Entrada a la recta Alonso y Hamilton, que difícil es tomar esta foto Antes de empezar la carrera Ves algo raro? mejor la siguiente foto. Menuda siesta se pegó el cámara de TV Stand de Ferrari Mas de Ferrari Toyota Toyota de frente Precioso el Red Bull Hey Toro El equipo 'Santander' Eso, el Santander

An award for Turismo 2.0 and some photos Subscribr

Last week I had the honor to receive the Alimara Award as founder of Turismo 2.0, for the category of “Tourism related companies” even though Turismo 2.0 is not precisely a Company, but just a community of Travel Professionals sharing knowledge.

Entrega-Alimara Ganadores-Alimara alimara011 alimara008 alimara010

This is an award for the entire community and would like to thank all members of Turismo 2.0 for this success.

Alimara Award for Turismo 2.0 Subscribr

I have been informed from the organization of the awards that Turismo 2.0 has been chosen by the jury as the winner of the ALIMARA 2008.

For 23 years, the CETT Group has been organizing the Alimara Awards which recognize the efforts and the quality of the travel promotion materials.

This is a success story and I see no reason why it can not be done out of our frontiers. It might be a shame that travel bloggers just don’t want to communicate as a group as Darren pointed some days ago. Paul, from Luxury Travel created a T-List Facebook group, but has not taken off, in fact in my experience, Turismo 2.0 also has a Group in Facebook, which does not show much activity.  The reason might be that users, like in my particular case, are tired of silly messages on Facebook and are not paying attention to everything that comes to our account, including the groups.

I would be delighted to repeat the Turismo 2.0 success if  other bloggers decide to help and support it.

Mistery is over, the Blogger Hotel unveiled its identity Subscribr

My name is Eurostars and my surname Madrid and Tower. I mean, my full name is Eurostars Madrid Tower ( “Hotel” for friends)

With these words written by the hotel yesterday the Blogger Hotel unveiled its identity. The Blog of a Hotel, has over 4.000 registered users and more that 500 comments per day, posted by its visitors.

The hotel is located on a privileged site on the main Castellana avenue, inside the Cuatro Torres (Four Towers) Business Area, one of the major areas of economic development in Madrid. This same business park will eventually house the future City of Madrid International Convention Centre.

 

Podcast on Online Reputation Management Subscribr

Andy Beal of MarketingPilgrim who just released a book with Dr. Judy Strauss titled Radically Transparent has been interviewed by Paul Dunay.

Company reputation is available to everyone. It is radically transparent.

Enjoy it.

Some concerns about Blogging and the Conversation Subscribr

Javier Garcia, started a Meme that consists in having Spanish travel bloggers posting about the reasons why TripAdvisor should join the Conversation and discuss the issues that worry Spanish hoteliers.

I have clear position about this as the hoteliers have already some resources to block third parties use of their brands.

The fact is that TripAdvisor is a company with a business model based on reviews (and advertising, of course). It does not mean it is an Enterprise 2.0 so I see no reason why TripAdvisor must participate in Blog comments or a conversation if they don’t want to.

There are few 2.0 Enterprises, realistically speaking, very few in the tourism sector, may be none. A real 2.0 Company would be a company that promotes and incentivizes R & D through employee participation and collaboration, internally and externally by creating a community with its customers. It would be a company that joins the conversation with its customers with the aim of seeking continuous improvement and customer satisfaction.

We should get back to the real world and not demand anyone else to join our conversation just because we are blogging about it. If we have something to ask, we should honestly knock TripAdvisor’s door and say…

Hello, I would like to ask you a few questions.

That is what I have done.

Tripadvisor & its use of the Hotel’s Brand Subscribr

There have been some discussions among the Spanish hoteliers since Fitur 2008 regarding the use of the Hotel’s Brand by Tripadvisor with lucrative purposes.

It seems hoteliers, basically independent hotels, are worried about the use of their brand being made by third parties when adding no value to it. In fact they understand that OTA’s add value by enhancing distribution, but review sites like TripAdvisor where anyone can post a review (positive or negative) with no need to demonstrate that ever stayed at that particular hotel, has no added value, despite the importance of transparency for its founder.

I understand that Hotel Chains have the capability to promote themselves on Tripadvisor and generate relevant traffic to their Corporate Websites,but independent hotels are not given a chance to purchase sponsored Links at Tripadvisor.

Are the hotels loosing the control of their brand? In my opinion, major OTA’s bid on hotel brands at their search engine marketing campaigns, and dedicate resources on SEO for brand based keywords. OTA’s have the capability to bid on PPC campaigns at sites like Tripadvisor as well as metasearch engines. Independent hotels have no chance to generate traffic from this sources unless it is intermediated.

Of course a hotel can protect its brand from being used by third parties, but it will definitely impact revenues from OTA’s who, most likely, will penalty that hotel to non-priviledged positions.

I haven’t heard a discussion like this on the english travel blogosphere, and hope somebody will discuss about it.

A definition for Marketing Subscribr

Jeremiah Owyang has posted a definition for Marketing that is worth considering.

Just nine words t define what we do (or we try to do) on daily basis:

[Marketing is the act of connecting customers to products]

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